FAQ:

Please find below the list of Frequently Asked Questions (FAQs). If for any reason you are unable to find the answer you are looking for below, or need further assistance please reach out to us using the contact button below.

 
 

 
 

 
 

CONTACT:

 
 
 

 
 

GENERAL QUESTIONS

FAQ DIRECTORY

Q: Where are you located?

A: Jameson Schultz Photography is based in San Diego, CA.

Q: What are your hours of operations and availability?

A: Hours will vary. Typical email response time is 24 hours. Available work time will vary depending on project needs.

Q: How do I contact Jameson Schultz Photography?

A: You may contact Jameson Schultz Photography by clicking here, or by emailing info@jamesonschultzphotography.com.

Q: What is Jameson Schultz Photography?

A: I began my photography business, Jameson Schultz Photography with a strong focus in a traditional landscape, wildlife, and nature images that were created through exploring places that captivated my imagination. It has evolved to producing more than just a pretty picture, but telling the story of the scene, the emotions of that are woven in the background and the wonder that I felt in each of those moments. The overwhelming majority of my images involve trekking miles into the backcountry, climbing hundreds of feet in elevation, or hours tracking down nature in its true wild form. I have since expanded into providing my photography services for freelance work for event photography and lifestyle photography, but probably one of the more interesting services I provide is photographing adventure and outdoor events. Whether it’s proposals in the backcountry to family rock climbing trips, if it involves anything out of the ordinary, I am inspired to capture it. My business is based out of Normal Heights in San Diego, though my work is available from pretty much anywhere through accessing my website.

Q: Who is Jameson Schultz?

A: It wasn’t long after I picked up my first camera that I knew I would be a photographer for the rest of my life. My college hobby turned into a passion and eventually transformed into a way to capture all those moments I wanted to hold on to. Whether it’s good friends on a weekend climbing trip or a multi-day backpacking trip through pristine wilderness, my camera has been and will continue to be a companion to it all.

I was raised in Southern California, with frequent family vacations and trips to the Eastern Sierras and other nearby wilderness to feed my curiosity. Our house resided nicely concealed in a canyon, where we had more bears and coyotes than actual neighbors. I definitely did not appreciate the immense impact it had on me at the time, but looking back I can easily see how the environment I was raised in led me to where I am, and what I view as most important today.

I spend my weekdays as an engineer for a composites manufacturing company, and spend my remaining time planning and executing trips into wild and beautiful places. I feel like I am getting to be a pro at the whole weekend warrior lifestyle and am transitioning into going all in. Over the past six months, I have been taking steps to make my vision and passion my reality. It’s funny how the 10-year plan, moved to a 5-year plan, and now I’m working to make that my life. It’s been wonderful to see all the hard work with all the miles trekked, hours editing, and everything I have put into it so far starting to gain momentum, which feeds my inspiration to do more.

To be honest, I always told myself, “put in your 10,000 hours and then go for it.” The more I worked at just developing myself and my skills to support my photography business, the more I felt like I was just pushing it off. I wanted nothing more than to make this my work and life, but was and am still am a little afraid of the unknown. After I sold some of my first prints and saw them framed and their new owner’s reactions to not only the work but the stories that were behind each of them, my feelings and fears changed.

Recently, I have expanded into photographing events, and volunteer efforts, which has been just as much, if not more rewarding. I’ll even be a part of a humanitarian volunteer project over the course of 3 months this fall that even though I cannot reveal more at this time, I can’t express how excited and grateful I am that what I have been building will be serving something so much greater than myself. My story has evolved to simply wanting to create work that matters. Though there are so many ways to do so, I aim to tell my story, and the stories of others, raise awareness and inspire some sort of feeling and action that laid dormant in myself for so long. That life is worth living, and our world is filled with incredible people and places that aren’t meant to be seen just on a screen.

Ultimately, the draw for me is getting to these far-out places that few have witnessed and not only experience it all first hand but then being able to bring back those moments as a photograph and reminder. Capturing those seconds from my perspective in a way that can tell a story or provoke emotion and one’s imagination is one of the greatest rewards I get from dragging my camera around. When I throw myself out into those insanely beautiful places, my surroundings pretty much do all of the heavy lifting.

Q: Where can I see the art in person?

A: The art is displayed in select galleries and locations that vary over time. Reach out to us by filling out the contact form by clicking here to inquire about current showings.

Q: What is a Limited Edition?

A: Jameson Schultz Limited Edition photographs are both assigned a unique serial number as well as hand-signed and stamped. Additionally included, is a hand-written story behind each image, describing the personal experience leading up to creating the photograph. Limited edition photographs span a range of sizes and print quantities from 100 - 500 prints. Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here. A collection of all Limited Edition photographs can be found by clicking here.

Q: What is an Artist Limited Edition?

A: Jameson Schultz Artist Limited Edition photographs are both assigned a unique serial number as well as hand-signed and stamped. Additionally included, is a hand-written story behind each image, describing the personal experience leading up to creating the photograph. An Artist Limited Edition includes an additional piece of the scene and memorabilia used to either create the shot, a tool or piece of equipment used in the adventure to create the shot, or an article from the landscape to create the photograph. These editions are extremely limited in quantity (typically 1 - 5) due to the nature of these editions, and will be inscribed, stamped, etched, or signed by the artist. Pricing will vary based on the additional articles included. Artist Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here. A collection of all Limited Edition photographs can be found by clicking here.

Q: Why does the price of the work change over time?

A: Prices are subject to change as cost of materials and services change over time. Though this change is typically nominal, if there is any discrepancy, Jameson Schultz Photography will contact you prior to moving forward with any purchases.

 
 
 

 
 

CRAFTSMANSHIP & QUALITY QUESTIONS

FAQ DIRECTORY

Q: What is a Limited Edition?

A: Jameson Schultz Limited Edition photographs are both assigned a unique serial number as well as hand-signed and stamped. Additionally included, is a hand-written story behind each image, describing the personal experience leading up to creating the photograph. Limited edition photographs span a range of sizes and print quantities from 100 - 500 prints. Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here. A collection of all Limited Edition photographs can be found by clicking here.

Q: What is an Artist Limited Edition?

A: Jameson Schultz Artist Limited Edition photographs are both assigned a unique serial number as well as hand-signed and stamped. Additionally included, is a hand-written story behind each image, describing the personal experience leading up to creating the photograph. An Artist Limited Edition includes an additional piece of the scene and memorabilia used to either create the shot, a tool or piece of equipment used in the adventure to create the shot, or an article from the landscape to create the photograph. These editions are extremely limited in quantity (typically 1 - 5) due to the nature of these editions, and will be inscribed, stamped, etched, or signed by the artist. Pricing will vary based on the additional articles included. Artist Limited Edition photographs available are indicated on each image. If you are unsure if an image is a Limited Edition inquire directly by clicking here. A collection of all Limited Edition photographs can be found by clicking here.

Q: Will Limited Editions or Artist Limited Editions be republished or reproduced?

A: Under no circumstances will Limited Editions or Artist Limited Editions be reproduced once quantities have been reached.

Q: Where are the editions produced?

A: Jameson Schultz Photography produces all prints and works within the United States from the highest quality domestic and imported materials. If you are interested in learning more about the available options click here.

Q: What sizes are available for available editions?

A: Typically a variety of sizes are available for printed editions. A list of general sizes can be seen by clicking here. Custom sizes are available if not listed, and should be inquired by contacting us directly by clicking here.

Q: Are custom sizes available?

A: Custom sizes are available if not listed, and should be inquired by contacting us directly by clicking here.

Q: Can I frame the artwork?

A: We recommend the artwork be framed in order to properly display the editions. Depending on type of media chosen, there are a variety of framing options available from wooden frames, to shadow boxes, to wrapped canvas. If you are unsure about the type of framing available or are looking for suggestions please contact Jameson Schultz Photography by clicking here.

Q: Do you sell unframed artwork?

A: We do sell unframed artwork. HOWEVER, we highly recommend that all images be handled and mounted by either professionals or with extreme care. Always handle with caution using gloves provided. Jameson Schultz Photography is not responsible for damages that occur to artwork during any handling or mounting of the artwork and it will not be eligible for a refund, replacement, or exchange if damages were to occur. It is recommended to only use a local qualified print shop to mount or frame any photographs.

Q: Do you sell poster prints, screensavers, etc.?

A: Jameson Schultz Photography does not sell any poster prints, screensavers, or digital media products of the available editions listed online. However, we do offer commissioned media and works for such projects and should be inquired directly by clicking here.

Q: Is the artwork signed by the photographer?

A: Yes, each piece of artwork is hand-signed by the artist and features a stamp certifying authenticity by the artist. Limited Edition and Artist Limited Edition prints will additionally feature a hand-written story behind each image, describing the personal experience leading up to creating the photograph.

 
 
 

 
 

ARTWORK HANDLING & CARE

FAQ DIRECTORY

Q: How can I hang the artwork?

A: The artwork will include the appropriate hanging equipment. Picture hangers and/or wall anchors are recommended but are not included with your purchase as we are not aware of how and where you wish to mount your photograph. 

Q: How can I clean the artwork?

A: Printed editions should be cleaned only whenever it is absolutely necessary and should be performed with extreme caution. If necessary, first dust off the image using a soft, dry, non-abrasive cloth. Applying very little pleasure, wipe clean with a water-dampened cloth by blotting slowly. Any usage of dry and or gritty materials against the surface of the image may cause surface scratches to which Jameson Schultz Photography is not responsible for. Never use any cleaners such as window sprays, chemical cleaning compounds, or solvents, which will lead to permanent damage of the work.

Q: How can I illuminate the artwork?

A: Image display and lighting can produce amazing results when done properly. Typically halogen bulbs should be used to display the colors properly, however a variety of backlit and front lighting options exist. We are happy to provide recommendations or provide pricing on image lighting packages. If you are interested in these packages, please inquire directly by clicking here.

 
 
 

 
 

ORDERING & PURCHASING

FAQ DIRECTORY

Q: How can I place an order?

A: Currently the online shop is under construction, however placing an order can be done easily by contacting us directly by clicking here, or by sending an email to sales@jamesonschultzphotography.com.

Q: What do I need to place an order?

A: No account is necessary to place an order. A credit card, contact information, billing information, and shipping information is all that is required at time of order.

Q: How can I track the status of an order?

A: The order status page is located within the account page and is currently under construction. If you are interested in learning the status of your order please contact sales@jamesonschultzphotogrpahy.com or by clicking here and indicating your order number in the subject line.

Q: What types of payment are accepted?

A: Payment via Visa, MasterCard, American Express, PayPal, or Amazon Pay will be accepted.

Q: When can I expect to be billed or invoiced for the order?

A: The type of payment service will be billed at the time of order.

Q: What is the return policy?

A: Jameson Schultz Photography guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through Jameson Schultz Photography’s online store, Jameson Schultz Photography will accept the return for any reason within thirty (30) days of your receipt of the Media and/or Product(s). Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either resend the purchased Media and/or Product or issue a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be physically defective.

If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, Jameson Schultz Photography may issue a full refund of the purchased price paid by the customer at the sole discretion of Jameson Schultz Photography based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at customerservice@jamesonschultzphotography.com.

Q: Are there gift cards available for purchase?

A: Jameson Schultz Photography offers custom gift certificates available by request only. Inquire by contacting sales@jamesonschultzphotography.com or by clicking here.

Q: Where can I view the artwork prior to purchasing?

A: The artwork will be available through the online galleries that can be found by clicking here. Select in person gallery showings maybe available depending on time and location and should be inquired by clicking here.

Q: Will I need to pay sales tax?

A: Jameson Schultz Photography will charge all applicable sales taxes in accordance with location of the purchaser within the United States. International customers are responsible for paying all fees, duties, customs, and taxes associated with international shipping.

Q: How much will shipping cost?

A: Shipping costs will vary and are determined by the order quantity, size, and destination. Shipping charges will be sent to the customer prior to purchase.

 
 
 

 
 

SHIPPING & DELIVERY

FAQ DIRECTORY

Q: Will editions be available internationally?

A: Yes, all editions will be available internationally generally speaking. We reserve the right to decline shipment to certain destinations subject to embargoes, sanctions, war, disturbances, or other local regulations and restrictions. we will not ship to a residential addresses in Russia.

Q: Can I ship to multiple addresses?

A: No, we cannot ship to multiple addresses in one order. To ship to multiple addresses an order will be created for each address.

Q: Will I pay duties and taxes on international orders?

A: International customers are responsible for paying all fees, duties, customs, and taxes associated with international shipping.

Q: How can track my order?

A: The order status page is located within the account page and is currently under construction. If you are interested in learning the status of your order please contact sales@jamesonschultzphotogrpahy.com or by clicking here and indicating your order number in the subject line.

Q: Is the artwork insured during the shipping process?

A: The artwork and any additional items will be insured during transit.

Q: What if the artwork or package arrives damaged?

A: If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through Jameson Schultz Photography Sales upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available once, and it is the responsibility of the customer to save the file following download.

If any physical Media and/or Product(s) are purchased, Jameson Schultz Photography will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold Jameson Schultz Photography reliable for any delays in shipping.

Jameson Schultz Photography and its utilized vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. The customer accepts all financial responsibility for shipping charges, which will be included, shown, and available for view during the order process. The shipping charge shown during the checkout process is subject to verification and to correction or change without notice. If the actual shipping charge is more than the amount shown in your shopping cart, Jameson Schultz Photography will contact you with the correct shipping costs before processing your order, and the customer will have an opportunity to cancel your order.

Q: Will you ship to a PO box?

A: No we will not ship to a PO box.

Q: When can I expect an order to arrive after being placed?

A: Order times will vary depending on shipping service selected. Typically 5-7 days can be expected for shipping following 5-10 business day lead times on printing, framing, and other items that may be included by the purchaser at time of order. Orders can be expedited and should be inquired directly by clicking here or contacting sales@jamesonschultzphotography.com

 
 
 

 
 

RETURNS & EXCHANGES

FAQ DIRECTORY

Q: What is the return or exchange policy?

A: Jameson Schultz Photography guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through Jameson Schultz Photography’s online store, Jameson Schultz Photography will accept the return for any reason within thirty (30) days of your receipt of the Media and/or Product(s). Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either resend the purchased Media and/or Product or issue a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be physically defective.

If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, Jameson Schultz Photography may issue a full refund of the purchased price paid by the customer at the sole discretion of Jameson Schultz Photography based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact Customer Service at customerservice@jamesonschultzphotography.com.

Q: Can I change my order to a different photograph for Limited and Artist Editions after it is placed?

A: Due to the nature of these Limited and Artist Limited Edition orders, changes to the order after being placed will not be accepted.

 
 
 

 
 

MY ACCOUNT

FAQ DIRECTORY

Q: Do I have to make an account to purchase anything from the website?

A: No, there is no requirement to create an account to purchase from the online galleries.

Q: How do I create an account?

A: The Account page is currently under construction and will be live shortly with instructions to follow.

Q: How do I login to my account?

A: The Account page is currently under construction and will be live shortly with instructions to follow.

Q: If I forgot the account password is there a way to reset it?

A: The Account page is currently under construction and will be live shortly with instructions to follow.